SHIPPING & RETURNS
We ship to most countries. If there is an issue with your country, we will email you. For international orders, we offer shipping via USPS. We cannot control delays due to customs issues. If you would like to expedite your shipping, please email us at firstname.lastname@example.org. The customer will be responsible for all taxes, tariffs, and duties on international shipments.
Contorno Belts cannot refund any import fees on international returns.
We guarantee every item made by Contorno Belts. We offer a one year warranty on our belts with manufacturing defects. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear. If your product fails due to a defect in materials or workmanship within this warranty time frame, we will repair or replace it, at our discretion, free of charge. Outside the warranty period, we offer repair services at set fees.
Our repair process generally takes 4-6 weeks from the date your Contorno belt is received. However, we strive to have your product back to you as soon as possible.
Contorno Belts stands by the quality of our products. All items may be returned within 14 days of the receipt for a full refund. Please email email@example.com and provide the billing name or order number to receive your free return label.
Items that show signs of wear or damage are not eligible for return or refund. Signs of wear include breaking in the original structure of the item. Please be aware of this when trying on your items. Once a return label is processed, you have 7 days from receipt of label to mail the return. We cannot assume responsibility if the items are lost or stolen. We reserve the right to refuse the return of any items if they do not meet the above requirements. Contorno Belts does not pay for postage or arrange for shipment of International returns. All successfully returned items will be credited to the original payment method used to originally purchase the items. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers this will show on your account as soon as your refund is processed. Please email us at firstname.lastname@example.org if you have any questions.
ITEMS AT 50% OFF SALE
All belts purchased at 50% off are final sale, and will not be eligible for exchange or return.
We accept exchanges if they are requested within 14 days of return of purchase. All exchanged items need to comply with our return terms listed above. All exchanged items will be shipped to the customer at the customer's expense. The shipping charge will be noted in an email prior to shipment, and a link to pay for the shipping charge will be emailed to the customer. All exchanges are final sale, no further returns or exchanges can be made. Please email email@example.com to request an exchange.